Having A Good Reputation is Paramount

You might have an all singing all dancing website; as slick as can be, but it would all be for nothing if you are getting slated by bad reviews. There are three types of bad reviews:

  1. Your customer is genuinely unhappy with your product or service. If this is the case you must address their concerns immediately saying you are sorry that they have a complaint and you will be dealing with it forthwith.

2. A competitor of yours trying to undermine your business. Host4Biz has a number of tactics to highlight this type of skullduggery.

3. Someone who holds a grudge against you or one of your staff, again Host4Biz has various ways of dealing with these internet trolls.